How to Donate

A list of Big Group Hug's most needed items with a photo of a smiling girl at a playground
Thank you for thinking of Big Group Hug to donate pre-loved or new items that the families we support are desperately in need of. We kindly ask that you check the items you wish to donate are on our Acceptable Donations List, comply with our guidelines, and are in excellent condition.

A simple rule of thumb: Only donate goods that you would be happy for your own loved ones to wear or use in public.

There are a few ways you can donate items:

Drop-off at one of our warehouses

Thomastown Warehouse

(Located in the Mint Place Business Park. Access is also available via Dunstans Ct.)

12/337 Settlement Rd, Thomastown 3074

Opening hours: 

• Mon – Thurs, 9:00 am – 2:00 pm

• First Saturday of the month, 10 am – 12 pm

Bookings recommended.  


Airport West Hub

Address: 4/29 Hawker St, Airport West, 3042

Opening hours:

• Mon/Wed, 9:30 am – 12:30 pm

• First Saturday of the month, 10 am – 12 pm

 Bookings recommended.  


Tarneit Hub

Address: 2-28 Goddard St, Tarneit VIC 3029

Opening Hours:

 Thursdays, 10:00 am – 12.00 pm

• First Saturday of the month, 10 am – 12 pm


*You could also post your new or pre-loved items straight to one of our locations or to our PO Box here:

PO Box 5027, Keon Park Victoria 3073

Donation Drop-Off Points

Please refer to the Drop Off Point Map to identify a drop off suburb closest to you (please note the pin drop depicts the suburb only, not the exact drop off point).

Some locations are unable to accept bulky items (cots, prams, highchairs etc.); these are marked with a star.

Email your preferred Drop Off Point suburb to and one of our friendly volunteers will provide you with the contact information for that Drop Off Point. 

Would you like to volunteer to run a Big Group Hug donation collection point at your home, workplace, school, or community centre?  If so, register as a volunteer here

Request a pick-up

We only pick up large items such as bassinets, car seats, cots, highchairs, prams, baby baths, and bouncers. 

Please note, this will cost $50, pick-ups are only available within 30km of Thomastown and Airport West, and please check our Acceptable Donations List before donating.

To make a booking request for a paid donation pick-up, please click here.  

Online Delivery

Who doesn’t love a little online shopping?! Place an order with your favourite supermarket or children’s clothing or toy shop and request delivery to our Thomastown warehouse.

Mark delivery to: 12/337 Settlement Rd, Thomastown 3074

If selecting a delivery time is an option, please ensure it’s between: 
– Monday to Thursday (9:30 am – 2:30 pm)
– Friday (9:30 am – 12:30 pm)

We are always in need of nappies, wipes, children’s toothpaste, body wash, shampoo, formula, new underwear, and new singlets, but if you are uncertain of what to send, you could always donate online now.






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