Lodge a Request

We are here for you.

If you or someone you know is in need of assistance to provide essential items for children, we can help through the right channels.

Please contact a supporter worker or teacher and ask them to make a request on your behalf. 

We work directly with Maternal and Child Health workers, social workers, community welfare agencies, schools, religious organisations and more to get you the items you and your family need as quickly as possible.

Unfortunately, clients and recipients cannot request assistance directly from us. They will need to get in touch with a caseworker or welfare agency who will also be able to provide any additional wrap-around support required.

If you have any questions, please email us.

Make a request

If you are a caseworker or agency and have a family requiring our assistance, please complete our Online Request Form

Please note: Opening hours for request collection are: Thomastown Monday to Thursday, 9.00am – 2.00pm. Airport West Monday and Wednesday 9.30am-12.30pm. 

Emergency service numbers

We are not an emergency service. If you or your children are at risk or in danger, please contact:
Victorian numbers


1300 60 60 24
Nurse on Call 

1800 015 188
Safe Steps Family Violence Response Centre 

9247 6666
Victoria Police 

1800 755 988
In Touch- Multicultural Centre Against Family Violence 

131 278
Child Protection 

1800 551 800
Kids Helpline 

1800 882 752
Victims of Crime Helpline 

1800 755 988
Immigrant Women’s Domestic Violence Service 

1800 065 973
Men’s Referral Service 

1800 133 302
Women’s Legal Service 

1300 792 387
Victoria Legal Aid 

1800 195 303
Aboriginal Family Violence Prevention and Legal Service Vic 

National numbers

1800 737 732
National Sexual Assault, Family and Domestic Violence Counselling Line 

1800 551 800
Kids Helpline

1300 789 978
Men’s Line

1800 050 321
Family Relationship Advice Line 






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